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Review of Arvixe

Orane Cole

Overall Experience
Customer Service
What does the company do well?
They are cost effective, not worth the headache though!
What does the company not do well?
No Service Level Agreements in place: that simply means you will not get any of your issues fixed! Incompetent Staff: these guys don't have a clue what they are doing, I have tried with them for many years, and every step of the way they mess things up! Billed multiple times in error: these guys are still investigating why they billed me in error, this is almost month 3 and nothing! Major down times: If you value your website being up and available to your clients, then use Amazon AWS or Microsoft Azure or host it yourself, whatever it is, but DON'T use ARVIXE. Go with Arvixe if you are NOT serious about running a business or if you are doing a school project or something that's not very important to you, oh, even those may have issues!PLEASE, I DO NOT WANT MY WORST ENEMY FALLING INTO ARVIXE HANDS, ITS TOO PAINFUL AND SLEEPLESS NIGHTS, SAVE YOURSELF THE HEADACHE. BE WARNED!PS. They are owned by a company called Endurance International Group (EIG), you can see the parent company at www.endurance.com, maybe you should't do business with any company owned by EIG either, I know I wouldn't be doing business with them again and have already began migrating to Microsoft AZURE!I felt as If I had a moral obligation to post this to ensure someone else reads and feels my pain and suffering with doing business with Arvixe. PLEASE, BE WARNED!
What about the company do you wish you had known before purchasing?
No Service Level Agreements in place. I could not believe when the representative told me that. So any issue I raise with them they can take months before they even look at it!