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Review of Matterport

Trevor Popovits

Overall Experience
Ease of Use
Customer Service
What does the company do well?
Matterport's product is a game changer to the world of real estate. I know their primary customer base is using the camera for apartments and homes, but our use is actually for our commercial partners to sell their space for events. We've done lots of restaurants and retail shops of course, but also some weird ones like boats, museums, indoor golf complex, and more and Matterport's 360 camera has been able to handle them all with ease. The camera is essentially fully automatic making it as simple of a process for the user capturing the tour. Then, once the scan is complete, it gets even easier with the press of literally ONE BUTTON, the scan is processed and ready to share within an hour. The ability to see an overhead view / floor plan view of the space is a really nice touch, and you also have the ability to link in other media like videos or websites. I've worked with several members of the support team on different circumstances and they've consistently been fantastic to work with. The product produces great content in a very short amount of time.
What does the company not do well?
Unfortunately there's no way at this time to edit the images and the camera is fully automatic, so, some windows get over exposed and some poorly lit areas are underexposed. The ability to make some global adjustments to some or all images, like increased contrast or brightness, would be nice. This camera is also extremely expensive; while the ease of use and speed in which you can complete virtual tours is worth the cost, some people simply cannot afford it. $4,500 for a camera, $200 for a nice tripod, $200 for a nice bag to carry it in, $500+ for iPad, and potentially $1,000(s) in cloud hosting and processing fees (depending on how many virtual tours you do) adds up quickly, especially considering you can create a better looking product for less money with a cheaper camera (it'll just take more time). And, you essentially never own the content because there's no way to get it off of their cloud.
What about the company do you wish you had known before purchasing?
I actually didn't make the purchase, my company had already done so. Essentially all I needed to do was run one quick test in a conference room and I was up and running. Overall I highly recommend this product if you can afford it.