What does the company do well? Rentec Direct is great at service. From what I was able to find out about them, they started with one guy who managed his own properties. As he struggled with a software solution that would work for Property Management, he realized there was a lack in the marketplace for what he felt he could develop. Never have I waited long to talk to someone about a question I have had. They take their service very seriously. If you are considering a PM software and think you might need some hand-holding, Rentec Direct is a great option.
What does the company not do well? They include a website with the PM software. You will have to put it together yourself and it can be a bit tough to figure out. If you are a big company with a need for a dynamic site with scripts and lots of interaction, you will have to pair your RD purchase with a website developed (and served) elsewhere. If you are a simple operation and just want your listings displayed on your website, the included website will probably work fine. It is nice that tenant and owner login is provided.
What about the company do you wish you had known before purchasing? I purchased Rentec Direct, then moved over to another company that is much more widely known. The website was one reason I did so. Another reason I switched was that I was getting input from the individual from whom I took my required PM pre-licensure course that the software he used was a good one. I thought I would be base-lining my business much more from his business than ended up being the case. So, to answer the question, I wish I would have been able to see just how good a match Rentec Direct is for my business. I am currently tied into a 12-month contract. At the end of that contract, I plan on switching back to Rentec Direct.