What does the company do well? I tried out many online platforms & Appointy fit my business the best. When I have experienced technical issues they are resolved fairly quickly. There is one tech support person I have dealt with a few times in particular and they are fantastic!
What does the company not do well? Fixing issues or limitations with the program. The biggest is not allowing you to make multiple payments or partial payments for a customer on a particular day. The sales reporting also seems quite limiting. You can only produce a month to month sales report, and it does not show you a break down of the type of payment. Customers have stated they do not like the program compared to others they have used, that it is very cumbersome to book a class - and you have to repeatedly click from one page to another instead of being straight forward on one page. I will be looking at other platforms that might be more suitable as soon as our subscription is up. But it has been a great first program to use for what we needed.
What about the company do you wish you had known before purchasing? Limited options for payments & reporting. It would also be great if it was more customizable, ie. payment types and booking options.