What does the company do well? They respond fairly quickly to requests for customer support and generally implement a lot of new features/fixes with each new revision.
What does the company not do well? The web-based platform was not initially well designed and as a result is still implementing major changes with each revision to correct overlooked or badly implemented features. It seemed obvious that the design team for the web-based platform did not collaborate with the programmers familiar with the original desktop based version and it's various modules so our initial use of Connectnow in late 2015 was just short of a disaster. Had we been allowed the option (the change was Archdiocesan "mandated") to move to another platform we would have. 2 1/2 years later, the product is greatly improved and our list of bugs and wished for capabilities is much smaller. It's an okay product but if I had to do it over, I would look for something more robust and flexible created by people who actually understand the day to day activities of a busy parish.
What about the company do you wish you had known before purchasing? That the functionality of the web based platform would be lacking in many of the necessary features provided in the desktop based version.
Disclaimer: We spend hours researching and writing our articles and strive to provide accurate, up-to-date content. However, our research is meant to aid your own, and we are not acting as licensed professionals. We recommend that you consult with your own lawyer, accountant, or other licensed professional for relevant business decisions. Click here to see our full disclaimer.
Product or company names, logos, and trademarks referred to on this site belong to their respective owners.