What does the company do well? The customer service was typically satisfactory. They responded quickly and had good communication skills. The scheduling page was built to our satisfaction and was easy to use.
What does the company not do well? Though the customer service responded quickly, the follow through just wasn't there. We were constantly asking them to fix things or change things. We had a huge problem with the messaging feature of the software. It was impossible to keep track of everything being sent to the medical assistants, which led to many patients not being contacted. We repeatedly reached out to address this issue, but never got a resolution.
The billing resources are very difficult to work with. Patients frequently complained about having difficulty getting in touch with them, and we were unable to answer any of their questions. We had dozens of issues with insurance take backs, and problems with incorrect processing of claims.
What about the company do you wish you had known before purchasing? We wish that they had been more clear about the programs initial stages. During the presentation, they showed us a smooth operating system that would save everyone time. What we didn't know is that it needed to be built from the ground up. We were thrown into a dysfunctional mess that slowed down our patient care to the point of losing money. We were not able to achieve what had been presented to us.
They claimed that they could integrate all patient histories into the system from our old EMR, but all they did was upload a PDF for each patient. We constantly had to refer back to our old system to look things up, which took twice as long than it normally would.
Disclaimer: We spend hours researching and writing our articles and strive to provide accurate, up-to-date content. However, our research is meant to aid your own, and we are not acting as licensed professionals. We recommend that you consult with your own lawyer, accountant, or other licensed professional for relevant business decisions. Click here to see our full disclaimer.
Product or company names, logos, and trademarks referred to on this site belong to their respective owners.