What does the company do well? We love Service Fusion! Easy to use; The support team takes my suggestions/requests and usually always implements them into the software; Has a smartphone app that works in conjunction, so a technician can update jobs, invoice jobs and much more straight from the field.
What does the company not do well? Sometimes it runs slow; The technicians sometimes have problems posting credit card transactions in the field; The Service Fusion team should be a bit better at communicating with clients about updates/downtime.
What about the company do you wish you had known before purchasing? Make sure you find out exactly how all of the software works before you onboard with them! We had a lot of customer info and history to import from our old database. I wish I would have known how the software worked a little better as I would have put some info in different places when doing the import.