What does the company do well? I don't know about the company, but what the product does well is to provide a lot of functionality! You can open a variety of types of pods, including attendee list, notes, screen/document/whiteboard sharing, polls, file transfer, chat (with group or specific individuals), Q&A (moderated by presenter/host), etc.) ; set up numerous persisting layouts that you can switch among, import many types of add-ins (timers, clocks, word-cloud builders, etc. -- many of which are free); record the session (and make the recording publicly available, if you want); use audio from a phone conference line, the application itself, or a combination of the two; use breakout rooms; choose among multiple different types of "sharing" options (including your whole desktop, just certain windows, or just certain applications, as well as sharing documents and doing a witeboard share, in which all participants can make annotations, if given permission to do so); get some rough "engagement" metrics (which, I'll admit, I don't use myself); use web cams, etc. Participants also have all of the expected options, like being able to raise their hands, agree/disagree, etc., and use most of the previously mentioned types of pods.
What does the company not do well? You pay a premium for all of this functionality, for sure! Also, the recording editing feature could be more robust -- right now, you can only do some basic deleting and, even with that, you can't do it down to the second and the interface isn't as user-friendly as it could be. There's also a bit more lag than I might like when playing videos, although it's always hard to know how much of that is because of the application vs. everyone's connections.
What about the company do you wish you had known before purchasing? This is a hard question for me to answer, since I was not involved in the purchasing (it was purchased on a company level, not a department level), and it was a loooong time ago (back when it was called Breeze).
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