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Review of Salesforce Social Studio

  • Reviews Icon 3 Reviews
  • Points Icon 30 Points
  • Screenshots Icon 3 Screenshots
  • Questions Icon 0 Answers

Overall Experience
Ease of Use
Customer Service
What does the company do well?
I use Social Studio for scheduling Facebook, Twitter (two separate accounts), LinkedIn and Instagram posts for my organization. I like how easy the platform makes scheduling and monitoring posts. There have been times where I'll schedule a dozen tweets for one day and it's easy to drag, drop and reschedule them for another time that day, which is much easier than having to go back into each tweet and selecting a different post time.
What does the company not do well?
Perhaps this is a complaint for Instagram and their posting policy, not Social Studio. All I know is that it's a real pain if you're trying to schedule an Instagram post through Social Studio. You can't really schedule an Instagram post via Social Studio; it's more like just saving your content and alerting you at the proper time. Then, you're required to go into Social Studio, basically verify that the Instagram account you're trying to post to belongs to you (which, by the way, make sure your IG app is currently on the correct profile if you have multiples or you'll have to close out and try again), hit "confirm", then it brings you to a screen with all the content (photo and caption) that you previously saved to verify, except there's no easy way to just verify and post it. I always get stuck on this step and end up having to copy/paste the text into a new IG post and delete the one I scheduled via Social Studio.
What about the company do you wish you had known before purchasing?
I wish we would've known the limitation the platform had with scheduling to Instagram. Our contract allows the use of up to three platforms -- two for Twitter and one for Facebook. If Instagram was more user-friendly on Social Studio, I'd prefer our three platforms to be Facebook, Instagram and one Twitter.