What does the company do well? The metrics are updated throughout the day, allowing for real-time analysis and customer care. It allows you to see your company performance compared to competitors, and see what users across channels are saying about you and your competitors. Terrific cross-platform posting workflow management. The user interface is well designed and intuitive for the most part. Most importantly, their customer service is top-notch. Follow-up and follow-through for questions/concerns is timely and thorough. Spredfast also performed a thorough analysis of our current Social Media strategy and made recommendations (for a consultation fee, but it was WELL worth it).
What does the company not do well? Their training videos are based on an older version of the platform. I know the Spredfast team is actively looking at how to improve training, and I look forward to updated videos and help files in the relatively near future.
What about the company do you wish you had known before purchasing? I wasn't involved with the purchase, but would have liked to know the full capabilities and limitation of the metrics analyses offered.
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