What does the company do well? I use FreeAgent for everything - invoicing, expenses, accounts reporting, VAT, and tax - it never ceases to amaze me with how well designed it is. In particular I love the flexibility - it can cope effortlessly with the fact that I have clients around the world and invoice in multiple currencies. It can cope with multiple bank accounts and even PayPal integrates smoothly - it's a dream. When you do get stuck (rare) their customer service/support team are fast and helpful with any queries you need help with.
What does the company not do well? Honestly, there is nothing I would want to change right now - except perhaps the name! When I rave about it to others, the name "FreeAgent" always raises eyebrows - it's a peculiar name for what is a very efficient invoicing, tax, and accountancy program.
What about the company do you wish you had known before purchasing? Honestly, I have had only positive surprises with this software - I can't recommend it enough.
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