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Review of FreeAgent

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Overall Experience
Ease of Use
Customer Service
What does the company do well?
The interface is very intuitive and easy to use - perfect for a small business (like mine) but equally it would be scalable for a lage business too. I especially like the initial dashboard which gives a view of income/outgoings, bank balance, pending/paid invoices and expenses. It also tells me (and emails me reminders) when PAYE, Corporation Tax/Personal Tax Returns and Annual Accounts are due, which is really helpful because it can be quite a labyrinthine process working it out for yourself!It has the ability to link to multiple bank accounts and automatically draw in transactions which can then be explained and go straight into the company accounts. It's really easy to track what is in each accounting category and keep on top of your finances.The customer service is absolutely fantastic - so quick and helpful. They really do go out of their way to help you understand things, which for a non-accountant like me is really helpful. The support pages on their website are also really useful in terms of guidance on using FreeAgent and in terms of general understanding of accountancy and bookkeeping.My accountant can log in to my account as a user and keep an eye on my finances as well as pulling out all the information he needs for my statutory accounts.
What does the company not do well?
Most of the reports and information can be exported, but not always in a helpful format (e.g. exports as PDF rather than CSV or XLSX). There are usually ways to work around it though.You can link scanned receipts/invoices to transactions which is great for record keeping, but getting them back out would be difficult (impossible?) so external records also need to be kept.I personally don't find the timeslip entry particularly easy - there is an in-built time counter which others find useful, but it doesn't work well for my purposes and entering data manually from my timesheet app is painful and there isn't a way to batch upload a timesheet. Up to now I haven't used FreeAgent for time tracking because of this, but I have now procured a stand-alone script which will allow upload of my timesheets through the FreeAgent API - I am sure this is something that others need, so I don't know why FreeAgent doesn't provide this facility itself.
What about the company do you wish you had known before purchasing?
Nothing comes to mind. I started using FreeAgent because my business bank offered me free access, but I will definitely continue using it when that runs out!