What does the company do well? I have been using Stitch Labs since 2012 and it is a great system for small product-based businesses, like mine. I can easily track inventory, manage wholesale and consignment accounts, create invoices, integrate with my Etsy store, and lots more. My favorite feature is reports--from inventory tracking to sales by customer type, there are lots of options. I just used reports to calculate my local sales tax and it was super easy. Customer service is also great via email--I just learned about a feature I never knew about that will make my production even more efficient! The platform was updated over the last few years and it is significantly faster and more intuitive.
What does the company not do well? I joined Stitch Labs when it was free, so I'm grandfathered in at an affordable rate. I didn't realize that the prices were so high until I recommended it to a friend who has a similar business to mine and she let me know that it was out of her price range. I also wouldn't be able to afford it at the current price.
Stitch has a lot of integrations, like Shipstation, Etsy, and others, but I'd love to have it connect with my ecommerce platform, Squarespace.
What about the company do you wish you had known before purchasing? I wish I knew that the prices would go up so dramatically. It's pretty unaffordable for most small businesses, which was it's original customer base. I worry that I may get priced out at some point.
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