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Review of Finale Inventory

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Overall Experience
Ease of Use
Customer Service
What does the company do well?
We have been using Finale Inventory as our Inventory software since 2015 and are very satisfied with it. We always look for software that is simple to use, incredibly good at what it does, integrates easily with other cloud-based software systems and a company that provides excellent customer support. Finale Inventory fits all 4 of these requirements above and beyond!
What does the company not do well?
I think because the UI of the software and their website design is a bit 'old fashioned' people get the wrong impression of this company and their outstanding inventory system. I am interested in the excellence of functionality and the productivity of my team in using this tool and their 'old fashioned' UI is perfect for us. We don't need bells and whistles, we need an inventory software that ticks like a Swiss watch and this is what we have found in Finale Inventory. Our finale account manages 3 warehouses for us and connects natively to 4 other cloud-based software systems and 3 others through APIs.
What about the company do you wish you had known before purchasing?
As our company has grown (we now have warehouses in the US and EU connected to multiple e-commerce sites) we are discovering features of Finale that we didn't know existed and have made our growth very simple. I know for example that they have a bunch of reports that can be customized which we have not taken advantage of yet. I find it is hard to get a true sense of how easy it is to get help when trouble arises (as a salesperson is always extremely available before a sale is finalized, but then after that you don't really know) but from our initial merger from TradeGecko to Finale, they have been amazing at quickly responding to any issues we encounter and always very friendly and helpful.