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Review of Stitch Labs

  • Reviews Icon 1 Review
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Overall Experience
Ease of Use
Customer Service
What does the company do well?
The company does really well with all the different reports that can be generated. I love being able to have quick access to past payments, top products and customers for the season, along with forecasting sales. It also is very easy to generate an invoice, receive a payment (through their integration with Authorize.Net) and manually reconcile inventory. With us changing our inventory around whether it's to donate a product, a giveaway or damaged item, I can easily go in and change quantities without hassle.
What does the company not do well?
One of my biggest complaints is the entering of a PO. If something is typed out of order, I can't move the line up or down, I have to delete everything prior to where I would want a line. Let's say it was entered Small, Large, Medium, XLarge. Instead of sliding Medium up one line, I would have to delete Large, Medium, and XLarge then re-enter those three lines. May seem like a small problem but when you have a PO with 50 lines, it can get frustrating. Another thing that is kind of aggravating is changing from one tab to another with it being very slow. Though, maybe that is just today's expectation of having everything super fast. Last, sometimes SKU's being "unlinked" with the integration of Shopify can be annoying and hard to resolve without contacting customer service.
What about the company do you wish you had known before purchasing?
I wish I knew, obviously, all of the things listed above that the company doesn't do well. I may have to revisit other Inventory Management Systems to make sure I'm still getting a bang for my buck, which is kind of more than we'd like.