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Review of Switchvox

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Call Quality/Dependability
Overall Experience
Customer Service
What does the company do well?
They provide more VoIP and unified communications functionality at a lower cost than anyone else in the marketplace who provides VoIP solutions. We have all the normal unified communications tools that the other VoIP systems. When we were looking for a solution VoIP deployments for institutions the size of Casper College (700 phones) have traditionally cost hundreds of thousands of dollars. At Casper College, our best guess estimate to upgrade with a traditional vendor provided solution would have ranged from $500,000 to $1,000,000+. The lower number ($500K) would only provide basic functionality and would provide less than half of the phones needed to service the campus with a single VoIP phone platform. Additional phones and additional features such as unified communications, support of our emergency notification services or public address system functionality would likely drive the cost to the upper part of this range. Although many organizations are also considering hosted or cloud based solutions, our belief at this time is that these solutions are still cost prohibitive for our institution. So how did we decide to provide great VoIP technology for all of Casper College and not break the bank? Digium Switchvox was our answer. This VoIP project was completed for under $200,000
What does the company not do well?
Adding E911. E911 turns out to be completely optional and expensive. If we were notsubscribed to it and dialed 911, it would work just like it used to. Itwould trace to the main line. With a service, it traces back to the office. The default settings also caused a problem in this regard. We did remove the need to dial 9 to get an outside line to cut down on the 9-1-1 stutter. As we had a couple instances of users calling 911 inadvertently. Since the service is IP now it would report to E911 almost immediately even the user hung up quickly. You would be surprised how often this happens. (sometimes 3-4 times a week).
What about the company do you wish you had known before purchasing?
At the time we moved to Digium they didn't support a virtualized environment although they allowed their resellers support said environment. That was only a problem in a couple of instances and now is a moot issue as they do support virtualized infrastructure. The other minor issues I wish I had know about also have been resolved in subsequent updates.