What does the company do well? As a CS Manager, the free ACD and the reporting suite. It's not hard to configure IVRs, also. For CS, we have the flexibility to easily program any outgoing messages we want. The Switchboard GUI is super easy to use and understand. Switchvox is a viable entry into VOIP. It's open source, so integration with other components shouldn't be tough.
What does the company not do well? The fact that it does not include a speech recognition component is disappointing. It has to be custom-built.
What about the company do you wish you had known before purchasing? It's limitations. No one will publish that about their product, so you have to do your due diligence or experience trial and error to find out.
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