What does the company do well? Remote access is great. Not just controlling the machine and seeing what is on the screen but being able to send files, jump in to the back end and set up users, and settings etc. Sending an installation file to the user is pretty simple as well.
What does the company not do well? It is a bit pricey and they have raised their prices since we started with them. I don't like that I can't purchase licenses for each computer but I have to buy them in blocks. I have 500 in my account now if I need 501 I have to buy 250 more.
What about the company do you wish you had known before purchasing? That I had to buy licenses in bulk.