What does the company do well? Norton helps customers to feel more secure in shopping on our website as they can recognize the symbol as a trusted security measure.
What does the company not do well? It can be confusing for customers if they receive an email for Norton, if they've not heard of it before or don't take the time to understand it. I think trying to make it more clear to customers in their email communication would be better.
What about the company do you wish you had known before purchasing? Knowing a full list of it's capabilities an features would have been helpful when comparing with other companies.
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