What does the company do well? Their customer service rocks. Whether they can handle the issue right away or need to work on it, they are timely and respectful. Good customer service seems to by a dying act and I value companies that still make it their priority. The program interface is simple and user friendly.
What does the company not do well? There are a handful of functions that we wish could be used slightly different given our rental and touring business operation. However, every-time we request a slight update or change, again, they are responsive and try their best to make the adjustments.
What about the company do you wish you had known before purchasing? Nothing I can think of. Pipeline is a great CRM program that you won't regret purchasing.