What does the company do well? Pipeline is a great CRM that is very easy to use and integrate with other programs. One of my favorite features is the pipeline plugin that allows you to sync linkedin profiles directly into your pipeline.
What does the company not do well? One thing that can be very time consuming and annoying is that if you delete a company it will not delete the people within the company. You have to select and delete each individual and then delete the company profile.
What about the company do you wish you had known before purchasing? I felt that we were very aware of the product we were purchasing before we purchased it. We researched multiple CRM products and Pipeline had everything we needed for the best price. For bigger companies I would recommend a product like Salesforce because of the increased customization capabilities.