What does the company do well? Contactually collects all emails sent to and from contacts. Also, Contactually captures phone calls and their time and duration---obviously not the content of the phone calls.
What does the company not do well? It is hard to understand some of the more advanced features, such as mass mailings. I also find that several times a year the link from my Outlook Exchange email accounts and Contactually is dropped and I have to manually restart the link and synchronization of my emails to my clients.
What do you wish you had known about the company before using? I wish I had known about Contactually before I tried other programs such as Pipedrive.