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Review of Post Planner

  • Reviews Icon 2 Reviews
  • Points Icon 20 Points
  • Screenshots Icon 2 Screenshots
  • Questions Icon 0 Answers

Overall Experience
Ease of Use
Customer Service
Pricing
What does the company do well?
I really liked the ability to schedule and recycle my most popular SM posts - no need to do it over and over again, just set a sufficiently long interval and Post Planner will publish the same content on autopilot, indefinitely. The interface made it really simple to prepare multiple posts across multiple channels, and get everything queued up, and it's easy to find interesting content to share with their search function.
What does the company not do well?
Here comes the reason for the 1-star rating: I was a PP user for about two years. During that time, they changed their pricing tiers once or twice, and I somehow got grandfathered into their Guru plan. This wasn't communicated all that well, but it's not the biggest issue. The reason I can't rate it higher than 1 star, and the reason I no longer use Post Planner, is their ridiculous billing policy. My plan was billed annually, and actually renewed about 4 months before it was supposed to run out. Because of the bumps in the pricing structure, I wasn't happy with the cost, and wanted to cancel - turns out this was impossible, even though I was charged more than 90 days before the next cycle was due to start. Contacting customer support got me nowhere, which seems to be their MO (judging by other reviews) - and that should be a huge red flag for anyone considering using Post Planner.
What do you wish you had known about the company before using?
Either they're so cash-starved they don't mind pissing off and losing customers left and right with their ridiculous advance charges with no possibility of a refund, or they deliberately set up their billing and refund policies in a way to maximize user dissatisfaction. In other words - if you're going to use Post Planner, know that you have to let them know WAY in advance if you want to cancel their services, otherwise they'll lock you in for another year and essentially tell you to go f**k yourself when you complain.