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Review of Helpshift

  • Reviews Icon 2 Reviews
  • Points Icon 20 Points
  • Screenshots Icon 2 Screenshots
  • Questions Icon 0 Answers

Overall Experience
Ease of Use
Pricing
Customer Service
What does the company do well?
They listen to their customers really well. If we have a request, they really try to put resources behind it and help make things work.
What does the company not do well?
They go through employees frequently. I know they had a management change recently so I think it will improve dramatically as their management is fantastic now, but we've had a number of people over our account through the years, so that's hard.
What do you wish you had known about the company before using?
At the time they didn't have Live Chat on web but they do now, and it's awesome.