What does the company do well? Tawk.to provides powerful chat features at the unheard-of price of free. Whenever I test out chat apps for websites I'm always hoping they will be able to give me the same value at at least a similar or competitive price but really, feature for feature tawk.to is in a class all its own. Should be your first stop if you're looking into adding chat to your website.
What does the company not do well? I'm still not happy about the user interface. Having used it literally for years I still get lost. Thinking, Where am I?, is surely not the best question to be asking when you're trying to engage customers. Nope, not at all. The backend needs a complete rethink and makeover.I also wish that there were more blog posts, more social media participation, just more communication and news from the company. It can be disconcerting when a company offering a free service that you nonetheless depend on stays so quiet.
What do you wish you had known about the company before using? I don't think there's really anything I wish I had known. Most of what I discovered exploring the apps was positive and fun.I never contacted customer support so I didn't rate the customer service
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