What does the company do well? Functionality is great. Can be used for ticketing for multiple departments. For instance IT, Service Technicians, even Customer Service. You can set different groups with different managers. It really does everything you could need for problem tracking.
What does the company not do well? The UI is dated and would be complicated for a beginner to set up.
What do you wish you had known about the company before using? Nothing to comment
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