What does the company do well? Our company is very small as of now and Tawk.to is a great solution for customer service! We don't have a huge userbase yet but when a customer does have a question they can simply message the chat feature and it'll get kicked out to myself or a teammate. For $0 you really can't beat it...
What does the company not do well? I don't have any complaints. For my usage it is very straight forward.
What do you wish you had known about the company before using? Wish we knew about it sooner. We were paying for a service and you can't beat free :) highly recommend!
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