What does the company do well? The number of custom fields and angles of usability is great. My husband's company has a niche use of a CRM, and I was able to set up Capsule to fit his needs and budget. It's not a perfect solution, but I'm confident it's the best solution for the budget, for now.
What does the company not do well? It's very easy to use and customizable for a free solution...but I'd really like something a bit more customizable and/or deep.
What do you wish you had known about the company before using? I did my research, so wasn't too surprised upon implementation. It's not an exceptionally powerful system, but it's more customizable than any at its price point.
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