What does the company do well? We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which was handled very well. We decided to give it a try and getting it up and running was crazy fast and super easy. Once it was up and running, it was overall very intuitive and the learning curve was tiny. For the questions we've had, HappyFox support has been excellent. Matter of fact, I wish support for all the vendors we deal with was as good as HappyFox support. After being on the platform for nearly a year I can say that the support is among the best I've seen. You *will* run into some bugs here and there or you will not get the result you were looking for out of a feature here or there. The times I've run into legit bugs they opened a special case, sent it directly to the developers, and we had a fix within a few days. Additionally, they release updates regularly that fix bugs you probably weren't even aware of and introduce new functionality. I read one review that said they're not developing the product anymore, and that's simply not accurate. The latest update was only a few weeks ago and I'd say I've seen substantial releases probably three times this year with a couple smaller updates in between.If you're considering a new service desk platform, I'd recommend at least demo'ing HappyFox. So far we've been very pleased, and between the top quality support and the additional functionality we needed, I would certainly recommend giving HappyFox a try.
What does the company not do well? For the price, the SMB HappyFox is clearly aimed at, and the support I just can't complain.
What do you wish you had known about the company before using? Nothing. There's nothing I have found out about or run into since selecting the platform that I wish I had known ahead of time. After the initial demo and poking around on a week long trial I felt it was pretty straightforward, and that's exactly what it has been for us.