What does the company do well? Good "standard" CRM features, with basic level SFDC feature and functionality at a reasonable price. It's pretty good with reporting and has sufficient integrations above most lighter-weight CRMs.There is also sufficient customization that exists for database administrators.
What does the company not do well? The "convert" option is a bit wonky for sales reps. They flow to save and convert which doesn't save the opp.--creating another step for the AEs. When a modification is done on an opp lvl, AEs still receive email notifications from the previous info inputted and not the new data.
What do you wish you had known about the company before using? Don't base initial impressions of SugarCRM on the outdated Community Edition.Contact SugarCRM, either directly, or through a reseller to get a demonstration of the product vs. going all-in
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