What does the company do well? The ONE benefit of ParishSOFT is that it is web-based so I can access it remotely.
What does the company not do well? We have so many frustrations in using this program it is hard to know where to begin. It doesn't appear that anyone on their end has experience with the actual usage of this program. Transitioning between screens is slow, data entry is tedious because you have to keep switching screens, and simple things like auto-formatting dates and phone numbers are lacking. Their religious education module offers very few report formats, so everything has to be created. After 20 minutes on the phone I was told that it was unable to create a label in the format I needed, but I could export to Excel and format them - what a waste of time. We are actually continuing to use our old program as well as ParishSOFT (required by our diocese) - the time we spend double-entering is faster than the time it would take us to actually function in ParishSOFT. They are also lacking a field for member grade , and our request for an upgrade has been ignored for over a year. I was most recently told that I should be happy they were devoting their efforts to upgrading their speed, something I think should have been a 'given' before the product was released.
What do you wish you had known about the company before using? I had no input in the selection of this company. I wish our diocese had done a better job of field-testing, or listened to the experiences of those who did the field-testing.
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