What does the company do well? The modules are great and straightforward. I think the Lead/Contact and Opportunity records are really well designed, and the options to customize drop-down menus is great.
What does the company not do well? I have been using SugarCRM for 3.5 years now and creating a report is still very daunting. I think the best way to describe it is that it's not super-intuitive.
What do you wish you had known about the company before using? There isn't anything that surprised me about this software.
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