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Review of Botkeeper

Overall Experience
Price
Ease of Use
Customer Service
What does the company do well?
Using artificial intelligence, machine learning, and algorithms, botkeeper automatically categorizes transactions using data from other programs you use, such as customer relationship management (CRM) software, and your linked bank accounts. It’s an easy way to keep an eye on how finances are going for your business without having to input data manually, reconcile accounts, classify transactions, or track anything. Essentially, botkeeper takes care of all the bookkeeping tasks you would have to do yourself.Botkeeper has five plans available from free to $899. There’s also a custom option that allows for unlimited transactions, comparisons, and offers daily bookkeeping, which is more suitable for enterprise-sized companies. Compare the pricing to hiring an actual bookkeeper, and botkeeper comes out on top as a more affordable solution.Getting started with botkeeper begins with an onboarding call that is likely to take a couple hours, so your account manager can get to know how you do business, and what you need. Afterward, an accountant will keep an eye on your account, and after the first month will adjust processes, as needed. It’s a personalized process that ensures nothing important regarding your finances slips through the cracks.You get a fully customizable dashboard with botkeeper, so any metrics you want to see (incomes, expenses, P&L, etc.) will show there. There’s an instant messaging (IM) function there where you interact with a bot or an account manager.A couple of the big names that botkeeper integrates with are Xero and QuickBooks Online, which are important software integrations if you’re already using them. You can also sync some CRM and payroll services with botkeeper. There isn’t a running list of software integrations on botkeeper’s website, but if it’s something you need, there’s a good chance the people at botkeeper make it work. Botkeeper won’t take care of accounting or taxes, but with a high-tier plan, you can get a monthly review from its accounting team.
What does the company not do well?
If spending for your business increases and exceeds the 50 allowed transactions, you’ll be upgraded to the next level plan that allows for more. It’s worth noting that this could be a big surprise expense. So, whether you’re on the free, Essentials, or Simple plan, if you go over 50 transactions, you could suddenly be paying $599 per month for the Grow plan that allows 110 transactions.Customer support is available through email for the two most affordable plans, but you’ll get phone support for all other plans. Getting through to anyone for help, though, isn’t easy. Five phone calls went to voicemail. Upon a successful connection, though, the quality of the call was terrible. Thankfully, we got a call back, but after a few transfers, it ultimately led to a dead-end.Although there is an IM function within the dashboard or portal, the bot doesn’t always have the answer for you, and an account manager isn’t consistently available. In these cases, you’ll have to email your question.There is a 30-day free trial available and there’s a free version of botkeeper, but you have to enter your financial information to use it, which makes sense, given it’s bookkeeping software that should link with your bank account. However, a demo online would be a better choice for those who are wary of giving up sensitive information to try a product.
What do you wish you had known about the company before using?
The botkeeper platform is still new, so it has a few improvements left to make, such as integrating communication with the AI-powered bookkeeping bot in the software itself. Support from all areas of the company could be better, too — at the very least, answer the phones. Again, this could be related to botkeeper being so new.