What does the company do well? They are always very nice when you need help.
What does the company not do well? Unless you are pretty graphic arts savvy, you might struggle a bit. I struggle but they always help!
What do you wish you had known about the company before using? I am used to Adobe's Creative Suite, it's not as easy to learn as that. I might have not signed up had I known that. I do struggle (my issue, not theirs), but they always help me through!