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Review of LawDepot

Overall Experience
Ease of Use
Customer Service
What does the company do well?
LawDepot is instantly easy to use with its well-designed website. Follow the guidance of LawDepot to get to the documents and membership plans you need with just a few clicks. Even if you don’t see what you need highlighted, you can type in a search box the document you need and search LawDepot’s library.The opportunity to try the service through a free trial is a a good move by LawDepot. If you do want to subscribe, the annual cost is less than $100. You also have the option of purchasing one document at a time, which could cost as little as $7.50 and up to $39. This pricing structure makes it easy for any small business owner to afford exactly what they need.Extended customer support hours are a great idea, as many small business owners need their focus elsewhere during business hours. On weekdays, you can call LawDepot from 8 a.m. to 7 p.m. EST.The live chat representative we spoke with was helpful in explaining the pricing for a document versus the monthly fee versus the annual plan.
What does the company not do well?
If you choose to sign up for the free trial, you’ll have access to the documents you need for free. However, if you don’t cancel within the 7-day trial, you’ll be automatically billed for a month’s service, which costs $33. That’s only one-third of the annual subscription cost, so it seems exorbitant. Plus, it has a bit of a “gotcha” feel to it, and partially explains some of the negative reviews of LawDepot.LawDepot only provides access to legal documents, not access to lawyers, so your questions to customer service will only be about the service they provide and not legal help.
What do you wish you had known about the company before using?
It’s important to read the fine print, FAQs, and other areas with information on a company’s website, but pricing information should be front and center. Pricing is not immediately clear on LawDepot’s website. In fact, you won’t get the pricing information unless you seek it out or start filling out a document first. Transparency could help clear up miscommunication or misunderstanding for a lot of users.