What does the company do well? CCB has been in the church CRM business for some time and is by far its biggest player. They understand churches and the unique needs we face. They offer solutions and create systems like workflow allowing church leaders to track and follow up with members along their new member entrance and discipleship progress.
What does the company not do well? In our opinion, after using the company for roughly 6 years, we decided to leave. Customer service was always and issue for me. You are allowed 2 representatives per church to contact their team with issues and questions. I have a staff of 8 and this was a problem. I can't imagine a larger team with issues and questions. I understand why they handle it this way, however, it is something I would change if I were CCB leadership.
What do you wish you had known about the company before using? CCB has a vast array of offerings and elements for churches but what is boiled down too was cost and ease of use. Over the years, our prices continued to increase and what we could utilize and train our team on didn't support the cost. I would go with something more user friendly and intuitive.
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