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Review of Timba Surveys

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  • Points Icon 10 Points
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  • Questions Icon 0 Answers

Overall Experience
Ease of Use
Customer Service
Pricing
What does the company do well?
The best thing about Timba is that it is free, and that the free version is fairly robust in functionality compared to other free survey tools. With a bit of effort, you can create custom branching surveys with attractive emails.
What does the company not do well?
The tool has a tendency to be very buggy. I've actually had to inspect the code in my browser and manually disable overlays in order to add recipients to a survey. It can also fail to send the surveys without warning if you go over a certain amount of recipients, which means that you need to clone surveys and maintain manual lists of who you contacted. It can also be a bit confusing as to how it works, and it is difficult to find much documentation, although that does seem to be getting better.
What do you wish you had known about the company before using?
I wish that I would have known that there could be some troubleshooting of the tool required to get it to work. There's also a significant amount of data to clean and format in excel. The lack of documentation and pay for support model should be strongly considered when determining what survey tool to use. On the flip side, it may be the only free tool that allows branching, even if it is a bit difficult to use.