What does the company do well? Their customer support is great - takes literally one minute to talk to someone about your account. Routinely when I have questions I'm on/off the phone in under 2 minutes. Their interface is also very intuitive and easy to use!
What does the company not do well? They're pretty solid. The only thing that's slightly frustrating is having to pay a fee to "edit" your payroll after being submitted. But I learned my lesson the first time and it hasn't happened since.
What do you wish you had known about the company before using? Nothing. They've made life easy. Reports are straight-forward, it's easy to pre-approve payroll, and I can generate paystubs in seconds. Overall it's a very intuitive and easy to use system.
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