What does the company do well? The amount of information available to search, query, and access can be overwhelming, but it can be presented in a very manageable way. It's a very robust system.
What does the company not do well? It takes quite a bit of training to know how to use many of the features, especially to be able to use them together. Knowledge of SQL helps a lot, and training on it is easily found, but takes time. It is imperative that you choose the right company to implement Goldmine for you too. The wrong company might make it even harder to use than it needs to be.
What do you wish you had known about the company before using? It would have been nice to know there are several companies that offer Goldmine and the services they provide can differ greatly. A good tech to work with on this product goes a LONG way.
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