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Review of Appointy

  • Reviews Icon 6 Reviews
  • Points Icon 65 Points
  • Screenshots Icon 6 Screenshots
  • Questions Icon 0 Answers

Overall Experience
Ease of Use
Customer Service
What does the company do well?
We use Appointy to book phone calls for our company. Visitors come in, select the type of call they'd like to schedule and enter their information to reserve the time. Since it integrates with Google, our various departments see the calls on their calendar in real time. We can also request specific information (custom fields) from them during the booking process for different departments and ask them to Agree to various terms while booking. It has greatly simplified the call booking process and we're very happy with them. Customer and tech support has also been very responsive and helpful when we needed to remove reviews from our page and other minor issues. They also have an API that can be integrated with Podio for easy plugging into our CRM.
What does the company not do well?
For us, their single biggest drawback is the lack of per-department booking rules. For example, if customer support needs 4 hours of notice before booking a call, then every department shares that requirement. I cannot give customer service a 4-hour notice rule while also giving pre-sales a 1-hour rule. It's all or nothing. The per-department booking rules were a big disappointment but we've learned to work around it with lots of "I Agree" checkboxes that lay out the booking rules before booking. I knocked off a star for this missing feature. Also, sometimes it can be hard to find settings, staff tweaks and other items in their UI. I frequently find myself digging through their support articles to try and find them. Sometimes I even need to contact support for help. These cases are few, though, now that the system is in place and functional. But another star was lost for it in Ease of Use.
What do you wish you had known about the company before using?
Overall, we knew what we were purchasing and 95% of all the features we needed were available. We are content with Appointy.