What does the company do well? Capsule has all the elements I need for my small business to function well, and these elements are organized clearly in an incredibly easy-to-navigate system. I love that I can customize fields for my particular business, and that the sales pipeline tools give me a very clear picture of all my sale opportunities. The look is very clean! It also integrates with other systems I use (GSuite, Freshbooks, MailChimp, etc.), and the support team is awesome. I've only had a couple of support issues and these were handled VERY quickly.
What does the company not do well? It's not always super keyboard-friendly, and I prefer to use my keyboard more than my mouse. But this is minor.
What do you wish you had known about the company before using? Pricing.
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