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Review of iContact

  • Reviews Icon 1 Review
  • Points Icon 10 Points
  • Screenshots Icon 1 Screenshot
  • Questions Icon 0 Answers

Overall Experience
Ease of Use
Pricing
Customer Service
What does the company do well?
Their customer support. Whenever I've had issues (unfortunately often) their chat feature works wonderfully. I always get people who are eager and willing to help. Honestly, it is what has kept me with them for so long at this point.
What does the company not do well?
They have two ways of creating a message - through MessageBuilder or using HTML code. I'm not a coder, but we've had lots of instances where the Message Builder had a bug show up and then it had to be fixed in HTML (by their customer support - which does great). However, once they do that, you have to work from HTML and that is very limiting. We've also had issues with sending emails out using their program and receiving them in our Outlook. Can't figure out if it's a problem on their end or with our firewall, but it still means I have to create a work-around for actual delivery of the messages and then I can't track opens.
What do you wish you had known about the company before using?
That it was going to take some HTML skills to use the product well.