What does the company do well? We use icontact to send weekly newsletters to over 5,000 individuals, as well as less frequent invitations and reminders to smaller groups. The platform is easy to learn and use. It's simple to manually edit the lists, or use the link on a website to have new subscribers added immediately, which saves us time! The templates are simple to design, but look professional in your inbox. We also like that the same icontact account can be set up to appear as the message is coming from different senders, such as the Vice Chancellor, The Office of Innovation, etc. We have learned to use this feature in our favor. iconact also provides great data to analyze after sending. Most of all, the customer service is ideal. There is always a real person to message or call if you have any questions. The office even had a celebration for their recent anniversary and invited users for workshops and one-on-one sessions with their staff. The personalized attention is not something you see often. A++ for iconact!
What does the company not do well? nothing I can think of
What do you wish you had known about the company before using? I wish I would have known about icontact before mailchimp decided not to allow us to log in one day. That would have saved a lot of hassle and money (because icontact is actually cheaper for us!)
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