What does the company do well? Easy to create attractive questionnaires, templates. There is a mode for limited free use. There is a way to track the responses by email or other identifiers of each respondent. Technical support seems to be trying to be useful.
What does the company not do well? There is no instant messaging or chat with technical support. Problems changing the password of the creator's account. Technical support is not effective to solve some basic and continuous problems.
What do you wish you had known about the company before using? This is undoubtedly the best tool for surveys. It is incredibly easy to use and even more important, incredibly easy to complete for clients. Surveys work almost magically on every device. The customer service is exceptional.