What does the company do well? GoToMeeting did what was needed and provided a good clarification of calls, as long as there was enough bandwidth to handle it. Occasionally there were some call problems, but those were not usually plugs.
What does the company not do well? Honestly there were not so many problems with that. Occasionally, there were graphical errors when sharing the screen, but that may have had more to do with the resolution of the user's laptop than with the software itself.
What do you wish you had known about the company before using? GoToMeeting does not track attendees, it leaves it in the software of your calendar to do that work. It does not have advanced features like raising a hand or plumbing. Occasionally he experienced problems with low bandwidth and some hassles with firewalls.