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Review of Helpshift

  • Reviews Icon 6 Reviews
  • Points Icon 60 Points
  • Screenshots Icon 0 Screenshots
  • Questions Icon 0 Answers

Overall Experience
Ease of Use
Pricing
Customer Service
What does the company do well?
The service itself is of good standard, especially the integration in the game is of good value. In addition, the different label options facilitate the prioritization of the response to problems.
What does the company not do well?
So far, the only disadvantage of Helpshift was the slow response to a major problem in iOS and the difficult negotiations over the renewal of the contract, so the price increased unreasonably. In the end this was resolved.
What do you wish you had known about the company before using?
That allows my organization to communicate with customers more efficiently. It also helps customers find answers to their questions and concerns more quickly, without having to resort to the customer service team.