What does the company do well? They have a great gateway so there is no need to get one elsewhere. And their API was very easy to set-up.
What does the company not do well? I had been relatively pleased with the company up to a week or so ago. When I noticed that some of my funds had not been deposited like they were suppose to into my bank account. It took an hour long phone call to finally get a tech person to tell us it would be there the next day. The first tech we spoke to said he didn't know what had happened and wasn't sure how to fix it. I asked customer service what would have happened had the funds not transferred and I asked if it would send any notices to me or them if a batch transfer was stuck and I was told, "No, you are responsible to make sure that the funds arrive in your account".
What do you wish you had known about the company before using? I would have still used them as overall I am happy. I just wish they had some better fail-safes when it comes to batch transfers being sent to my bank.
I have one other wish, just in case they read this. I get daily emails of my subscription payments that had been processed this gives me totals and then lists all failed transactions. It would be really nice and probably an easy fix to have it also list in the email the successful payments as well.
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