What does the company do well? Showpad enables you to show great content in a simple, pleasant way to the customer and send personalized content packages to the customer. Afterwards you can track what your customer is doing with the content. Creating a product that is easy to use, both from an admin side and from a user side. Showpad has a great customer success team that will guide you every step of the way. Sales enablement is the third pilar of a successful sales team, next to a great crm (that gives you a 360° view on the customer) a great marketing automation tool, you need a sales enablement solution. And showpad is the best !
What does the company not do well? Localization can still improve, ie linking different versions of a same file depending on the language or region, which is especially important in a multi-lingual international context, at the moment, you have no possibility to indicate in how many languages a file is available. This needs to be addressed asap!
What do you wish you had known about the company before using? Why did I not discover this program sooner? No seriously, make sure you have a content management plan. Showpad without content is useless. If you don't have such a strategy, start small, in a agile way to implement new content. Also, Start with power-users that can become evangelists of your product.
And, start small, do not start with SF integration immediately,