What does the company do well? I like how easy it is to manage users and their access / skills. Implementing it on our website is an excellent feature for customers who can not or do not want to call immediately.
What does the company not do well? The chat itself is excellent, but it is necessary to refine the interface of the tickets, add the possibility of making more advanced configurations. This would help us better understand at the beginning what concerns our customers.
What do you wish you had known about the company before using? I would like to see Livechat improve in the Livechat mobile application. My personal opinion is that this application. It is too basic for customer service, since we can only communicate through the chat using the Livechat application. For anything else that we have to do on Livechat, we must do it through the Livechat website.
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