What does the company do well? Contact management and email marketing. They have really great insights to be able to see what works and what doesn't. They have great customer service as well. I usually just use the chat feature, as opposed to calling to talk to someone.
What does the company not do well? Social media integration and customization. Although you can customize quite a bit, the basic shape is still the same, which gets boring. The social medial is very basic. I would love to be able to put in a survey on why people decide to unsubscribe as well.
What do you wish you had known about the company before using? I didn't set up the account, it was already implemented when I got on board. They are always asking for a higher level of service, but I don't know what else it really offers.
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